The qualifications that have an importance higher than 60 for a successful customer service representative are the following:
1) Service orientation: customer service representatives or reps need to have an orientation to providing quality service to customers so skills such as empathy and telephone “smile” are valuable in a customer service industry.
2) Persuasion: a rep has to be able to convince or persuade a customer that the answer or solution provided is the best for a given situation.
3) Speaking: speaking is essential in a rep. The way he speaks, the tone of voice he uses avoiding monotony and giving color to the voice sets the atmosphere in an interaction between rep and customer. Also the language and the choice of words are important to validate rep’s skills. For example, he needs to use positive words and avoid words with negative connotations since this may affect the image customer has on a given product.
1. Active listening
2. Speaking
3. Service Orientation
4.persuasion
rephrase this for 80-90 points
The Seafarer
The Seafarer is the main hero of the Anglo-Saxon ballad. The character has embraced willful by picking an existence adrift. He begins off by introducing the troubles of a mariner's life, specifically the detachment, the unusual climate and the furious sea. Notwithstanding these difficulties, he sets himself up for each new trip. Before the finish of the ballad, he instructs his perusers to know regarding the fleetingness of natural life and the quality of the Lord's hand.
The Wanderer
The Wanderer is a troubadour who is pushed off from his kingdom after the passing of his Lord. Subsequent to neglecting to locate another master, the Wanderer meanders the earth, feeling desolate, and recollecting the solaces of his previous life. He, similar to the Seafarer, ruminates on the short life of natural life and the energy of destiny.
The Wife
The main figure in "The Wife's Lament," who i
Select the correct text in the passage.
Consider this sentence from The Way to Rainy Mountain by N. Scott Momaday:
Which TWO the bracketed phrases in the passage help the reader to understand the meaning of the word deicide?
The word deity means "god." The suffix -cide comes from the Latin -cida, which means "k i l l."
a. gone out of mankind
b. ancient awe
c. there to beg and barter for an animal from the Goodnight herd
d. Forbidden without cause the essential act of their faith
couldn't post the story cause it kept saying there was hurtful words, sorry!
Answer:
a. gone out of mankind
d. Forbidden without cause the essential act of their faith
Explanation:
The word "deicide" represents something that kills God or that tends to destroy the idea of God within an individual or a doctrine. Based on this, we can conclude that the sentences in brackets in the passage help the reader to understand the meaning of the word "deicide" are the phrases of letters A and D.
Which sentence or sentences in the passage contain spelling errors?
My summers are just awful. For as far back as I can remember, this has been the one steady fact of my life. Summer vacations are awful. And this is a fact, just like Earth rewolving around the sun and the sun seting in the west. Each year brought some new horror. It would always start the same way, too.
And this is a fact, just like Earth rewolving around the sun and the sun seting in the west.
The rest are spelled correctly as far as I can see.
The correct answer is "And this is a fact, just like Earth rewolving around the sun and the sun seting in the west. "
Explanation:
In language, spelling errors occur as words are not written correctly either because they are missing essential letters, there are more letters than the ones needed or letters have been replaced by others. Additionally, spelling is based on the conventions of language and can always be checked in language dictionaries. From the paragraph presented, the sentence that includes spelling errors is "And this is a fact, just like Earth rewolving around the sun and the sun seting in the west" because in this the correct word for the movement of Earth is "revolving" also "seting" is incorrect as it should be spelled as "setting".
Which website would most likely offer the most credible information about safety guidelines?
The website that would most likely offer the most credible information about safety guidelines is Healthandsafetyfacts.gov.
What is a website?A website is a collection of web pages and related content identified by a common domain name and hosted on at least one web server.
The World Wide Web is made up of all publicly accessible websites. Private websites, such as a company's internal website for its employees, can also be accessed only through a private network.
Websites are usually focused on a single topic or purpose, such as news, education, commerce, entertainment, or social networking. The navigation of the site, which typically begins with a home page, is guided by hyperlinking between web pages.
Users can access websites using a variety of devices, including desktop computers, laptop computers, tablets, and smartphones.
Therefore, Healthandsafetyfacts.gov is the website that offers the most credible information about safety guidelines.
To learn more about website, click here:
https://brainly.com/question/6107621
#SPJ5
Final answer:
The most credible information on safety guidelines can typically be found on government websites or pages provided by reputable institutions like universities or health organizations, which offer trustworthy, research-based content.
Explanation:
In seeking the most credible information about safety guidelines, it is crucial to evaluate a website's reliability and trustworthiness. Government websites (denoted by a .gov TLD) are generally very reliable, as they are not published for profit and have strict criteria for information dissemination. Additionally, sites managed by reputable institutions, such as universities, health organizations, or hospitals, are often credible because they undergo rigorous checks and may have an editorial board that reviews content before it goes live. To assess credibility, visit the "About Us" page to understand who is behind the information, and be skeptical of claims that seem too good to be true. Always seek current, research-based information when it comes to health and safety guidelines.
Find the differences.Write down your answers
you got to find the diffences
Describe the relationship between the church and the state in a puritan community
The Puritan communities that settled the United States were often escaping religious persecution in England, and part of their motivation for moving to the new continent was to gain freedom of religion. Therefore, they were interested in establishing a degree of separation between the state and the Church. They established congregational independence, which meant that the government could not intervene in the affairs of the congregation. Moreover, ministers were barred from holding public office.
However, this did not mean that Puritans believed the separation should be absolute. The government and the church were just two mechanisms to carry out the teachings of the Bible. Church attendance was mandatory and all citizens were taxed to contribute to the needs of the church.
Which literary technique does this passage best illustrate?As the sun fell, she sat on the porch and counted the fireflies while the memories returned and rolled across her eyelids like an old film reel, the faces of the people she'd loved approaching and retreating as the moon made its slow ascent in the dark sky. A.Contrivance B.Foreshadowing C.Pacing D.Dialogue
Thr answer is Pacing
C. Pacing
Pacing is the speed at which a story unfolds. An author may use this technique when they want to control the pace of the story, whether it is to hasten it or to slow it donw.
In the passage, the author's intention was to slow down the pace of the story, perhaps to convey how important that moment is in the story. They slowed the pace through the use of long sentences, the use of imaginary, and by giving specific details of the scene and the actions of the female. In here, the reader is provided with information in a slow manner.
Arab countries were not consulted about how to partition the Middle East True False
Hello There!
This is a true statement since this is from a quiz I will give you a set of flashcards that will help you.
https://quizlet.com/227046065/unit-11-chapter-25-flash-cards/
it true that the answer
In at least one hundred words, explain how survival might be considered a central theme in the frame story from 1001 Nights.
In the story Sasanian the King of India and China, decided to marry a virgin every day and have her executed the next day, to avoid infidelity. The Vizier's daughter Scheherazade was forced to marry the king, because he was not able to find any other virgins. Survival for Scheherazade becomes the main objective in her tale telling to the king. Every night she would tell a story to the king and did not tell the end until the next night, therefore avoid her being executed, then the following night she would end the previous tale and started a new one and left the end untold. That process continued for 1001 nights.
Please please please help me
Majority means the greater number
Which of the following transitional words or phrases should be used to indicate a purpose or reason? a. With this in mind c. Consequently b. On the other hand d. none of the above
The answer I'm pretty sure is D, none of the above
Answer:
The correct answer is option A.
Explanation:
Among the given options the only one that suggest purpose or reason is option A because "with this in mind" means "with this purpose in mind" or "because of this".
The other options, "consequently" and "on the other hand" indicate consequence and contrast respectively.
HELPPP PLEASEEEE I NEED TO KNOW IF THESE ARE ETHOS Pathos Logos
Playing video games is important because it is lots of fun.
As a parent, I've often used video games as a reward for making good grades.
a videogame player, I've never let my gaming cause my grades to lower.
As an informed consumer, I like to choose products that are not detrimental to my children's ability to think--like videogames.
As a video game designer, I work hard to make games that are both entertaining and educational.
Playing video games is important because it is lots of fun.
logos
As a parent, I've often used video games as a reward for making good grades.
pathos
a videogame player, I've never let my gaming cause my grades to lower.
ethos
As an informed consumer, I like to choose products that are not detrimental to my children's ability to think--like videogames.
ethos
As a video game designer, I work hard to make games that are both entertaining and educational.
ethos
Read the passage.
excerpt from "A Relay Race to Remember"
As the relay teams collected their swim caps and goggles and began to head to the bullpen, Malik’s ankle was a pretzel ready to crumble. The young men on the relay began to stretch as they waited for their chance to swim. Malik elongated his leg and then hobbled, but caught himself before anyone detected his frailty. His teammate Sean saw Malik wince. Sean was the alternate for the relay, and if anyone couldn’t swim, he was the one who would take his place. Sean was a proficient swimmer, not as fast in freestyle as Malik, but he had been training persistently for the competition and had refined his skill through the weeks. Malik said to Sean, “Man, I want to swim in this relay so bad. I want that medal for my last race with the team, but I don’t know if I can do it.” He tossed his goggles to the ground as the relay team was called up to swim.
How does the simile "Malik's ankle was a pretzel ready to crumble" affect the story?
It develops Malik's character by showing how much he wanted to swim to help his team.
It develops Sean's character by showing how he responds to Malik.
It raises the tension in the story by making a comparison that conveys the severity of Malik’s injury.
It raises the tension in the story by contrasting Malik's sportsmanship with the behavior of the other team.
Answer:
The answer is the third option: It raises the tension in the story by making a comparison that conveys the severity of Malik’s injury.
Explanation:
A simile is a figure of speech used for comparison. In the excerpt we are analyzing here, comparing an ankle to a pretzel ready to crumble means the injury is serious and will probably keep Malik from taking part in the relay. Letting the reader know about that raises the tension in story. The reader pictures a pretzel crumbling due to the simile and is, thus, able to picture how bad the injure is.
The simile about Malik's ankle heightens the story's tension by emphasizing the severity of his injury and the potential impact on the team's performance.
The simile "Malik's ankle was a pretzel ready to crumble" affects the story by raising the tension and illustrating the severity of Malik's condition. This literary device conveys that Malik is in a precarious situation that threatens his ability to perform and potentially the success of the team.
The comparison of his ankle to a fragile pretzel on the verge of falling apart emphasizes the seriousness of his injury and the personal stakes for Malik, who desires to compete in his last race with the team despite his physical frailty. The uncertainty surrounding Malik's ability to swim contributes to the overarching drama and suspense of the relay race narrative.
Use the drop-down menus to select the best answer for each question.
What is the traditional meter of a Shakespearean sonnet?
How many quatrains does a sonnet have?
How many couplets does a sonnet have?
What is an example of figurative language?
Answer:
iambic pentameter, 3, 1, metaphor
Explanation:
Write a five-sentenced paragraph using details to capture the reasons why you like a particular sport. Don't explain why you like the sport. Instead, use details to show the reader what you like about the sport. Experiment a little by shifting the focus of your paragraph
Mercutio: Where the devil should this Romeo be? Came he not home to-night? Benvolio: Not to his father's; I spoke with his man. Mercutio: Why that same pale hard-hearted wench, that Rosaline, Torments him so, that he will sure run mad. Benvolio: Tybalt, the kinsman of old Capulet, Hath sent a letter to his father's house. Mercutio: A challenge, on my life. Benvolio: Romeo will answer it. Mercutio: Any man that can write may answer a letter. Benvolio: Nay, he will answer the letter's master, how he dares, being dared. —Romeo and Juliet, William Shakespeare Which word best describes the mood of this passage?
taunting. Mercutio and Benvolio are making fun of Romeo for disappearing all night. They believe that Romeo was upset about rosaline, when in reality, he was with juliet.
William Shakespeare word best describes the mood of this passage are:
Romeo is missing.Tybalt has sent a challenge to fight.Mercutio wants to respond to Tybalt.Who is William Shakespeare?William Shakespeare was born on April 26, 1564, and died on April 23, 1616. He is an outstanding poet and author of English Literature. William Shakespeare is a talented actor who has been in several plays. The English king is another name for William Shakespeare.
Mercutio and Benvolio mock Romeo for vanishing all night. They believe Romeo was furious because of Rosalie when, in fact, he was there with Juliet. Romeo and Juliet is a tragedy written by William Shakespeare from the start of his career about two young Romance star-crossed lovers whose deaths eventually adapt their quibbling families.
As a result, the conclusion of the William Shakespeare describe the mood of this passage are the aforementioned. Therefore, option (a), (d), (e) is correct.
Learn more about on William Shakespeare, here:
https://brainly.com/question/8912844
#SPJ7
Your question is incomplete, but most probably the full question was.
Which word best describes the mood of this passage?Check all that apply.
-Romeo is missing.-Benvolio is speaking to Romeo’s father.-Rosaline has refused Romeo again.-Tybalt has sent a challenge to fight.-Mercutio wants to respond to Tybalt.What is a type of fiction that is designed to be acted out in front of an audience?
Drama is the type of fiction designed to be acted out infront of an auidence.
Write two or three sentences describing the sources of difficulty by the speaker in the listening process.
Some sources of difficulty by the speaker in the listening process are:
Message with many unnecessary details, forgetting the point or the purpose of the interaction. Paying too much attention to how the other person is taking the message, or how the person might react, and the speaker gets distracted from being objective delivering the message. It occurs when the speaker says something with technical details, and the other side does not understand / know what is being said. Voice too low, or the speaker has articulation problems.Background experiences can help to shape individual touch ethics. Please select the best answer from the choices provided T F
Answer:
True
Explanation:
Background experiences can help shape people's individual ethics. This, in fact, is how our ethical systems are developed. When we undergo a particular experience, we extract some valuable information from it. This information shapes our understanding of the world, of life, and of ourselves. When we are required to make an ethical decision, we often go back to our experiences to decide what is most likely the right path to take.
Answer:
a. True
Explanation:
Read the sentence. My dog Faideaux won the county dog show. What can be concluded about Faideaux? Faideaux is the speaker's only dog. The speaker has more than one dog. Faideaux is the only one of the speaker's dogs to compete in the show. Faideaux is among several of the speaker's dogs to compete in the show.
What can be logically concluded about each option:
Refer to Explorations in Literature for a complete version of this story. Which sentence from the text of "The Bet" best expresses the banker's development in the story?
A) "The slightest attempt on his part to break the conditions, if only two minutes before the end, released the banker from the obligation to pay him the two millions."
B)"'If I had the pluck to carry out my intention,' thought the old man, 'suspicion would fall first upon the watchman.'"
C) "To avoid arousing unnecessary talk, he took from the table the writing in which the millions were renounced, and when he got home locked it up in the fireproof safe."
D)"'The thought that you have the right to step out in liberty at any moment will poison your whole existence in prison. I am sorry for you.'"
The answer to this is C.
"To avoid arousing unnecessary talk, he took from the table the writing in which the millions were renounced, and when he got home locked it up in the fireproof safe."
I just recently took a test on this, and this was the answer.
Answer:
C) "To avoid arousing unnecessary talk, he took from the table the writing in which the millions were renounced, and when he got home locked it up in the fireproof safe."
Explanation:
The Bet is a Short Story written by Anton Chekcov that tells the story about two men, a banker and a lawyer that get into an argument about what would be best, death penalty or living confined in a cell, so to prove the banker wrong the Lawyer accepts a bet, 15 years in prison, and after that 2 million rupies. The excerpt that best expresses the banker´s development would be C) "To avoid arousing unnecessary talk, he took from the table the writing in which the millions were renounced, and when he got home locked it up in the fireproof safe." since he was greedy and eventually when the lawyer is about to finish the time in prison, decides to kill him in order to not owe him anything.
The most ethical way to avoid charges of plagiarism is to __________.
A) carefully reword passages one would like to use
B) cite the sources that are well known
C) only plagiarize sources no one else will find
D) cite all sources whenever possible
Answer:
D
Explanation:
The most ethical way to avoid charges of plagiarism is option D: cite all sources whenever possible.
What do you mean by plagiarism?
Plagiarism is an act of fraud where the text or ideas of other people or sources are stolen to make them look as your own.
Plagiarism is Copying ideas or answers or anything from someone else. Like in a school project, Your teacher asked you to do a project about biodegradable things. Your friend decided to do About the orange peel, so you do the same and maybe add something. That's called Plagiarism.
The correct way to avoid plagiarism is to use your own words. While it is convenient for your work to look for other sources of information, it is best that you can interpret those sources and be able to transmit them in your own words and with your own analysis and ideas.
Therefore, correct option is D.
Learn more about plagiarism, refer to the link:
https://brainly.com/question/1160559
#SPJ6
Rephrase That job belongs to mom with a possessive noun
100points help
The Adventures of Tom Sawyer (Chapter 1) Mark Twain "TOM!" No answer. "TOM!" No answer. "What's gone with that boy, I wonder? You TOM!" No answer. (2)The old lady pulled her spectacles down and looked over them about the room; then she put them up and looked out under them. She seldom or never looked through them for so small a thing as a boy; they were her state pair, the pride of her heart, and were built for "style," not service -- she could have seen through a pair of stove-lids just as well. (3)She looked perplexed for a moment, and then said, not fiercely, but still loud enough for the furniture to hear: "Well, I lay if I get hold of you I'll --" (4)She did not finish, for by this time she was bending down and punching under the bed with the broom, and so she needed breath to punctuate the punches with. She resurrected nothing but the cat. "I never did see the beat of that boy!" (5)She went to the open door and stood in it and looked out among the tomato vines and "jimpson" weeds that constituted the garden. No Tom. So she lifted up her voice at an angle calculated for distance and shouted: "Y-o-u-u Tom!" (6)There was a slight noise behind her and she turned just in time to seize a small boy by the slack of his roundabout and arrest his flight. "There! I might 'a thought of that closet. What you been doing in there?" "Nothing." “Nothing! Look at your hands. And look at your mouth. What IS that truck?” “I don’t know, aunt.” “Well, I know. It’s jam—that’s what it is. Forty times I’ve said if you didn’t let that jam alone I’d skin you. Hand me that switch.” The switch hovered in the air—the peril was desperate-- "My! Look behind you, aunt!" (7)The old lady whirled round, and snatched her skirts out of danger. The lad fled on the instant, scrambled up the high board-fence, and disappeared over it. His aunt Polly stood surprised a moment, and then broke into a gentle laugh. (8)"Hang the boy, can't I never learn anything? Ain't he played me tricks enough like that for me to be looking out for him by this time? But old fools is the biggest fools there is. Can't learn an old dog new tricks, as the saying is. (9)But my goodness, he never plays them alike, two days, and how is a body to know what's coming? He 'pears to know just how long he can torment me before I get my dander up, and he knows if he can make out to put me off for a minute or make me laugh, it's all dowagain and I can't hit him a lick. I ain't doing my duty by that boy, and that's the Lord's truth, goodness knows. (10)Spare the rod and spile the child, as the Good Book says. I'm a laying up sin and suffering for us both, I know. He's full of the Old Scratch, but laws-a-me! he's my own dead sister's boy, poor thing, and I ain't got the heart to lash him, somehow. (11)Every time I let him off, my conscience does hurt me so, and every time I hit him my old heart most breaks. Well-a-well, man that is born of woman is of few days and full of trouble, as the Scripture says, and I reckon it's so. He'll play hookey this evening, and I'll just be obleeged to make him work, tomorrow, to punish him. (12)It's mighty hard to make him work Saturdays, when all the boys is having holiday, but he hates work more than he hates anything else, and I've GOT to do some of my duty by him, or I'll be the ruination of the child." Based on the information in this excerpt, which would most likely be a theme for this story? A) Religion is an important part of life. B) Children who disobey should be punished. C) It takes courage to be independent and self sufficient. D) Both discipline and love are necessary in raising a child.
D). Both discipline and love are necessary in raising a child.
You know it's "D" because his aunt is ruminating on the fact that while she is amused by Tom's scheme to get out of his punishment, she knows that she has to punish/discipline him and "do her duty" by him so he grows up to be a good man.
D). Both discipline and love are necessary in raising a child.
Select the correct answer. Based on the historical context information, how does Elizabeth Cady Stanton use the popular view of women to argue for women’s rights? A. She states that women have the same masculine qualities that men have and therefore are fit to vote. B. She states that without women’s influence, the baser qualities of men will destroy society. C. She states that men and women must adopt the other gender’s qualities and learn from one another. D. She states that women should throw off their feminine qualities and adopt masculine ones to gain rights.
Answer:
A. She states that women have the same masculine qualities that men have and therefore are fit to vote.
Explanation:
Elizabeth Cady Stanton argued that women the same qualities as men, they want to be free in the same way as men do, they pay taxes the say way as men do so and therefore are also fit to vote as men did.
She also stated that arguments that women are weaker than men are not logical because weak men are also allowed to vote. "All white men in this country have the same rights, however they may differ in mind, body, or estate."
What start the confusion on the night the bed fell?
Which word BEST describes the squire's clothes?
Colorful.
I had the same question on a test, assuming it’s concerning The Canterbury Tales
Answer:
A. Colorful
Explanation:
Which word BEST describes the squire's clothes?
A)
colorful
B) dirty
C) expensive
D) simple
Which of these words best describes transcendental texts? Traditional imaginative indifferent pessimistic
The answer you are looking for is: Imaginative
B.imaginative is the answer in e2020
What is the correct meaning of the word parable?
Its pretty much a short spiritual story told by Jesus
A parable is a simple story illustrating a moral or spiritual lesson, often with multiple interpretations and intended for reflection.
Explanation:The correct meaning of the word parable is a simple story used to illustrate a moral or spiritual lesson, as told by Jesus in the scriptures. Unlike allegories, parables are not strictly didactic, but instead, they allow for various interpretations and personal reflections on the ethical or moral issues presented within the narrative. Parables use everyday characters, settings, and situations to teach deeper truths, often leaving the listeners to draw their own conclusions or to ponder the suggestive lessons. One notable example is the parable of the sower, which has been interpreted in various ways across different cultures and time periods.
The use of parables was not limited to religious teachings; it has been a method of imparting wisdom and ethical guidelines since ancient times. While a story like Plato's Allegory of the Cave serves as a direct metaphor for philosophical themes, often containing a fixed meaning, parables compel readers or listeners to explore and discover a range of meanings and applications, enriching their understanding of life's complexities.
Which of the following is an example of an indirect quotation?
A. My dad used to say that the city lights “always look best at midnight.”
B. My dad used to say, “The city lights always look best at midnight.”
C. My dad used to say, “The city lights always look best” at midnight.
D. My dad used to say that the city lights always look best at midnight.
i think the answer is the letter A. My dad used to say that the city lights "always look best at midnight."
I HOPE I HELPED SOLVE THIS QUESTION.