You are chatting with one customer when another begins asking you questions. The second customer is in a hurry and wants immediate attention. Unfortunately, there is no one else who can help her. What would you be most and least likely to do?

Answers

Answer 1
Final answer:

In this situation, as a customer service representative, the most likely action you would take is to politely inform the second customer that you are currently assisting another customer and will be with them as soon as possible.

Explanation:

In this situation, as a customer service representative, the most likely action you would take is to politely inform the second customer that you are currently assisting another customer and will be with them as soon as possible. It is important to acknowledge their urgency and assure them that you will provide them with immediate attention once you are available. On the other hand, the least likely action would be to completely ignore the second customer and not address their concerns at all, as this would lead to a poor customer service experience.

Answer 2

Final answer:

Acknowledge and politely ask the second customer to wait while quickly finishing with the first one; never ignore or rush service. Previous experience, like at Gavi's Fast Food Restaurant, shows that a system with floor markings can efficiently manage customer flow and reduce complaints.

Explanation:

When confronted with a situation where one customer is already being assisted and another is demanding immediate attention, it is essential to provide both professional and resourceful customer service. In such a scenario, where no other staff is available to help, the most likely action to take would be to acknowledge the second customer's presence and urgency politely but to ask for their patience while you quickly finish with the first customer. The least likely action would be to ignore the second customer or to provide hasty, substandard service to the first customer in a bid to serve the second one immediately.

Referring to a past experience, such as the one at Gavi's Fast Food Restaurant, is invaluable as it demonstrates a proven approach to resolving similar conflicts. Implementing a system to manage customer flow can improve efficiency and reduce stress for both customers and staff, as shown by the successful introduction of floor markings which resulted in no further complaints about queues and a higher level of service during peak hours.


Related Questions

Monica earned $20 doing chores she went to the movies and bought a ticket for $9 and popcorn for $7 how much

Answers

Your total is $16.00 dollars for ticket and popcorn
It cost $16.00 and you have $4 left

An automotive technician has two job offers. shop a would pay him a straight salary of $720 per week. shop b would pay him $20 per hour to work flat rate, where his hours would vary according to how many jobs he completes. how many hours would he have to log during a week at shop b in order to match the salary at shop a?

Answers

He would have to long 36 hours in order to match the salary

Logging and fishing are two occupations belonging to which economic sector?

Answers

Logging and fishing are two occupations belonging to the primary economic sector. 

The primary economic sector refers to jobs that are harvesting products from the earth for materials and food. Hunting, farming and mining are some other examples of primary economic sector positions. 

One reason carlos continues to work at his job is the check he receives every two weeks. carlos' paycheck is a(n) _________ reinforcer.

Answers

secondary reinforcer

Answer:

secondary reinforcer is the answer. Allymead is correct.

Case-flow analysis, juror management and budget management are all duties typical of a:

Answers

Case-flow analysis, juror management and budget management are all duties typical of a "local court administrator".

Court administrator refers to an officer of the judicial system who performs authoritative and administrative obligations fundamental to the best possible activity of the matter of a court. The duties of the court administrator are to follow trial dates, to keep the records, to enter judgments, and in issuing process.

 State and country administrators do basically a similar activity. Not at all like those in past decades, about all administrators today are entitled by judges.

Final answer:

Case-flow analysis, juror management, and budget management are duties typically carried out by a Court Administrator. These professionals oversee daily court operations, including case-flow analysis, juror management, and budgeting.

Explanation:

Case-flow analysis, juror management, and budget management are duties typical of a Court Administrator. A Court Administrator is an essential professional in the legal system who is in charge of ensuring the judicial process runs smoothly. These duties typically involve the supervision of daily operations within the courts, including the detailed task of case-flow analysis, organizing and handling jurors (known as juror management), and overseeing the court's financial matters such as budget management.

For instance, in case-flow analysis, the Court Administrator helps understand the flow of cases through the judicial system and identifies areas where efficiency could be improved. When it comes to juror management, they organize and oversee the selection of potential jurors for trials. Budget management involves overseeing the court's spending and budgeting plans.

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Lowes has found that women prefer to do larger home-improvement projects with a man, whether a boyfriend, husband, or neighbor. as a result, in addition to its recipe card classes (that explain various projects that take only one weekend), lowes offers co-ed store clinics for projects like sink installation. this is an example of which segment of the general environment

Answers

Final answer:

Lowes offering co-ed store clinics for home-improvement projects reflects the social and cultural segment of the general environment in the business context.

Explanation:

This example is related to the Social and Cultural segment of the general environment in the business context. Lowes offers co-ed store clinics for projects like sink installation because it has found that women prefer to do larger home-improvement projects with a man. This reflects the social and cultural norms and preferences of their target market. By providing co-ed store clinics, Lowes caters to the needs and preferences of their customers, ensuring that they feel comfortable and supported in undertaking these projects.

This segment of the general environment includes factors such as societal attitudes, cultural norms, and demographic trends that have an impact on a business or industry. Understanding and adapting to these factors is essential for businesses to effectively serve their target market.

Universal Waste Disposal sold 1,350,000 shares of stock at $24.62 per share. The investment banker's commission was 5% of the value of the stock. Accounting fees were $450,000, legal fees were $1,225,000, printing costs were $275,000, and other selling expenses were estimated to be $300,000. To the nearest dollar, what net proceeds did Universal Waste Disposal receive?

Answers

In total, the money they got was 1.350.000*24.62=33.237.000$ . 5% of it was given to the investment banker; so UWD keeps 95% of it. 95% * 33.237.000= 31.575.150$. The total costs were 1.225.000+450.000+275.000+300.000=2.250.000$
We need to take the difference of these 2 to calculate the net gain. This gain is 29.325.150$ .

The use of communications and technologies such as videoconferencing and networks has enabled increased?
employee morale
attendance on the job
internal and external collaboration
use of conflict resolution techniques

A manager at a food production company, for example, could use ______ to check on the status of any customer order.
spyware
a decision support system (DSS)
groupware
enterprise resource planning (ERP)

Answers

1. The use of communications and technologies such as videoconferencing and networks has enabled the increased internal and external collaboration.
2. A manager at a food production company, for example, could use a decision support system to check on the status of any customer order.

the first is internal and external collaboration.

second is enterprise resource planning (ERP).

i got both right

Rashid has regular meetings with his boss to inform him of productivity, quality control issues, and potential labor problems. in what kind of communication is rashid engaging with his boss?

Answers

Formal communication?
I’m not sure, just wanna help

Rashid is speaking to his supervisor in a low manner communication. Thus option (A) is correct.

What is communication?

The transfer of information is the standard definition of communication. The phrase may also be used to describe the message sent through such transmissions or the area of research that focuses on them. There are several differences of opinion regarding its exact definition.

Giving, receiving, and exchanging information are all parts of communication, which might take the form of talking, writing, listening, or reading. Effective communicators pay close attention to others' opinions, talk or write effectively, and respect them.

In our daily life, communication helps us build relationships by allowing us to share our experiences and needs, and helps us connect to others. It's the essence of life, allowing us to express feelings, pass on the information and share thoughts. We all need to communicate.

Therefore, Thus option (A) is correct.

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Which type of control is associated with making sure an organization's control environment is stable?

Answers

General controls are associated with making sure an organization's control environment is stable. General controls monitor the environment, infrastructure, power supply, heating and cooling, fire extinguishers, clean environment and much more. These are all standards set for which a company should be kept for their employees.   

which of the following is not a method for getting involved in global business?

A. joint venture
B.licensing
C.management contracting
D. all are methods

Answers

D. all are methods  pretty sure at least

Answer:

all are methods

Explanation:

How should a coach create team commitment to her vision for the team?

a. communicate the vision and motivate the team to support it.

b. rely on her raw intelligence rather than seek information from other sources.

c. state goals clearly and only once, and then show that she means business.

d. use coercion.

e. a and c?

Answers

e. a and c?

A coach should create team commitment to her vision for the team by communicating the vision and motivate the team to support it and by state goals clearly and only once, and then show that she means business. What a coach should not do is relying on her raw intelligence rather than seek information from other sources and use coercion, because this two do not work.

In 2006, 61.2 million adults volunteered throughout the United States for a total of?

A. Less than 1 million hours of service.
B. 2 billion hours of service.
C. 1 million hours of service.
D. 8.1 billion hours of service.

Answers

D. 8.1 billion hours of service. 

________ systems are designed to help firms manage their relationships with their customers.

Answers

CRM systems are designed to help firms manage their relationships with their customers. 

CRM - Customer relationship management allows a company to track and manage current and future customers. Through a CRM they can track their sales and even improve them, by focusing on their relationships with their customers. 

This area offers the broadest possible range of job options:

Answers

Final answer:

Studying sociology offers a wide range of job options, including social work, market research analysis, human resources, and community organizing. The growth in the health field also provides numerous job opportunities from nurse's aides to assisted-living staff. Studying sociology and exploring careers in fields like healthcare and social work can lead to a variety of job opportunities.

Explanation:

Studying sociology can provide people with a wide knowledge and skill set that can contribute to many workplaces. It is a subject that offers the broadest range of job options, regardless of a person's vocational path or professional goals. Some career options that people researching sociology might be interested in include social work, market research analysis, human resources, and community organizing.

Additionally, the growth in the health field, from associate-level nurse's aides to management-level assisted-living staff, offers a wide range of job opportunities. As baby boomers age, there is an increasing need for capacity throughout our country's elder care system.

Overall, studying sociology and exploring career options in fields like healthcare and social work can open doors to a variety of job opportunities.

According to the presentation, the first step in making a major purchase is:

A.choosing a salesperson
B.determining the features
C.you want to do your research
D. finding out what the taxes will be

Answers

Final answer:

The first step in making a major purchase is to do your research. Establishing a budget and understanding user costs are critical before listing potentials and test driving. Research should also include usage considerations and audience needs to inform purchase decisions.

Explanation:

According to the presentation, the first step in making a major purchase is to do your research. It is essential to establish a monthly budget and understand the user costs before proceeding. You should also make a list of the products, in this case, cars, that fit within this budget. After identifying a few options, test-driving these options will ensure that you make a choice that not only meets your budget but also your personal preferences.

Furthermore, during the research process, you should also consider how and when the product will be used, and which questions are important for the market research to reveal consumers' willingness to pay for the product. After the research, choose a product concept and begin drafting content that will address the audience needs and interests that you've identified. Understanding these aspects predisposes and enables the reader to take the desired action, in this case, making the purchase.

Consider the town of springfield with only three residents, sophia, amber, and cedric. the three residents are trying to determine how large, in acres, they should build the public park. the table below shows each resident's willingness to pay for each acre of the park.

Answers

Final answer:

The size of the public park in Springfield will be determined by the maximum amount its three residents, Sophia, Amber, and Cedric, are willing to pay. Their aggregate willingness to pay will decide the optimum size of the public park, similar to the townspeople's case who were willing to spend to ensure a benefit.

Explanation:

The town of Springfield, comprised of three residents - Sophia, Amber, and Cedric, are trying to determine the size of their public park. In economics, we often refer to the concept of 'willingness to pay,' which represents the maximum amount a person is willing to give up to procure a good or service. Sophia, Amber, and Cedric's willingness to pay for each acre of the park will determine the possible size of the park. This scenario parallels with the concept presented in the information given- the townspeople who stand to benefit by $300 if a tax pass should be willing to spend up to $3 million (10,000 × $300) to ensure it. Therefore, the park's size will be determined by the maximum amount these residents are willing to pay, given their preferences, and hence their aggregate willingness to pay will decide the optimum size of the public park.

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What steps should to you take to prioritize your workload?

Answers

Answer:

1. Collect a list of all your tasks. ...

2.Identify urgent vs important task

3.Assess value of your work

4.Order tasks by estimated effort. ...

5.Be flexible and adaptable. ...

6.Know when to Strike out

7. Time Management

Explanation:

1.Collect a list of all your tasks: Make a list of what you want to achieve and document them in a book

2.Identify urgent vs important task: Segment the tasks into ugent and the important tasks. avoid tyranny of the urgent.

3.Assess value of your work: what work has more value, which one has less value.

4.Order tasks by estimated effort. ...

5.Be flexible and adaptable. ... There should be allowance for change at the long run. Be open to adjustment that will significantly improve your output.

6.Know when to strike out :Strike out tasks that that has less priority and focus on the one with top priority

7. Time Management: effective time management should be consider while carrying out your tasks so that you can move on to other things. Time is life. Who ever waste his time waste his life.

Answer:.Collect a list of all your tasks: Make a list of what you want to achieve and document them in a book

2.Identify urgent vs important task: Segment the tasks into ugent and the important tasks. avoid tyranny of the urgent.

3.Assess value of your work: what work has more value, which one has less value.

4.Order tasks by estimated effort. ...

5.Be flexible and adaptable. ... There should be allowance for change at the long run. Be open to adjustment that will significantly improve your output.

6.Know when to strike out :Strike out tasks that that has less priority and focus on the one with top priority

7. Time Management: effective time management should be consider while carrying out your tasks so that you can move on to other things. Time is life. Who ever waste his time waste his life.

Explanation:

(99 points) Fill in the missing items in the description of renting an apartment.

Jose is considering renting an apartment. He will need to make a ______ , which the landlord will return 21 days after the end of the rental agreement. He will also need to fill out a _______ .

options for answer one - down payment
- deposit
- withdrawal
- paycheck

options for answer two - loan application
- mortgage document
- income disclosure form
- rental application

Answers

Answer:

The answer are:

depositrental application

Explanation:

Usually landlords require their tenants to make a security deposit which is refundable at the end of the contract. The purpose for this security deposit is to cover any possible damages that you cause to the place you rent (house, apartment, office, etc) or in case you don't pay your rent.

Rental applications are used to collect information about possible tenants and to check if they might qualify for renting. Usually landlords check your income, credit score, past evictions, etc.

Which are objects that fulfill the needs and wants of consumers?

Answers

The objects that fulfill the needs and wants of consumers are products.

Answer: Goods

Explanation:

Jefferson Franklin Long, a former tailor from Bibb County, was the first African American to be elected to the U.S. Congress. Which number represents the decade in which he served?
a.2
b.3
c.4

Answers

Answer THINK THE answer is D

Explanation:

The number that best represents the decade in which Jefferson Franklin Long served the country is 5. It was year 1870. Thus, the correct answer is option D.

Who was Jefferson Franklin Long?

After winning a special election, Jefferson Franklin Long became the state's first black congressman in December 1870. When he spoke out against an amnesty bill for former Confederates, he became the first African-American to speak on the House floor.

White supremacy put a stop to restoration and black political engagement. Georgia didn't have another black congressman until Andrew Young in 1972, after the pioneering former slave took the oath as the state's first on January 16, 1871.

Therefore, 5 represent the decade in which Jefferson Franklin Long served.

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Your question is incomplete, but most probably the full question was,

Jefferson Franklin Long, a former tailor from Bibb County, was the first African American to be elected to the U.S. Congress. Which number represents the decade in which he served?

A) 2

B) 3

C) 4

D) 5

julie states that she wants to be her own boss. if she starts a business, it will be a proprietorship rather than a partnership or corporation

Answers

yes her  name is julie because that is what her  name is

Answer:

Sole proprietorship

Explanation:

If julie starts her own business without any partner, then it will be sole proprietorship which means business is owned by one person.  

The owner of brainpower tutoring needs an application to calculate and print estimates to provide to potential clients for tutoring services. a tutoring session is a minimum of one hour, and the hourly rate varies based on the subject. the application should allow the owner to enter the client's name, subject, number of tutoring sessions, and hourly rate. the application will display the total fee and allow the owner to print the estimate. you should also provide the ability for the owner to clear the screen and exit the application.

Answers

dang long question..

Jon L. Stuart, CPA requires a 10% deposit from all new clients. The required deposit for one of Stuart's new clients is $1,200. The client pays the amount on March 31.
What is the entry to record the receipt on March 31?
Select one:
A. DR Accounts receivable 1,200; Credit Revenue 1,200
B. DR Cash 1,200; CR Accounts receivable 10,800; CR Unearned revenue 12,000
C. DR Cash 1,200, DR Accounts receivable 10,800; CR Revenue 12,000
D. DR Cash 1,200; CR Unearned revenue 1,200

Answers

I believe its A. DR Accounts receivable 1,200; Credit Revenue 1,200 \

The appropriate journal entry to record the receipt on march 31 is: D. DR Cash 1,200; CR Unearned revenue 1,200.

Journal entry

Since the deposit for one of Stuart's new clients is the amount of $1,200. The correct journal entry to record this transaction is:

March 31

Debit Cash 1,200

Credit Unearned revenue 1,200

(To record receipt)

Inconclusion the appropriate journal entry to record the receipt on march 31 is: D. DR Cash 1,200; CR Unearned revenue 1,200.

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If mega corp. borrows $9,000 and agrees to pay the lender $10,500 in one year, the annual interest rate on this loan is approximately:

Answers

In simple interest, the interest rate is
i=(10500-9000)/9000=16.67%

In compound interest, compounded monthly,
10500=9000(1+i/12)^12
=>
APR=12(10500/9000)^(1/12)-1
=11.155%
(effective interest is still 16.67%)

You are employing two dish washers at $12 per hour with each working 10 hours per week.You learn about a new automatic dishwashing machine that will let you use half as many dish washers. The cost is $3,000. How long would it take to recoup the cost of the machine in saved wages?

Answers

Answer:

D) 25 weeks

Explanation:

According to the question, it would take to recoup the cost of the machine in saved wages is 25 weeks.

What do you mean by the wages?

Wages are one type of financial reward for workers. They are compensated in accordance with the employee's hours worked.

Wages are a component of the costs associated with operating a business. Regardless of the company's prosperity, it is a duty to the employee.

The wage is the financial amount that corresponds to the regular intervals of work time or to a regular quantity of completed work, as determined by a piece rate.

Here,

Dish washer = $ 12 per hour

Cost = $ 3000

Dish washer per week = $ 12 × 10

Dish washer per week = $ 120

So,

= 3000 / 120

= 25

Therefore, according to the question, it would take to recoup the cost of the machine in saved wages is 25 weeks.

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Lila believes the global climate is changing. every​ storm, every volcano​ eruption, every earthquake​ is, in her​ mind, evidence of this climate change. lila has fallen victim to​ ________.

Answers

Hi Miyiab95,

Lila believes the global climate is changing. every​ storm, every volcano​ eruption, every earthquake​ is, in her​ mind, evidence of this climate change. lila has fallen victim to​ selective perception bias.
Final answer:

Lila has fallen victim to confirmation bias, a tendency to interpret events and situations in a way that confirms one's preexisting beliefs. While climate change is undoubtedly an issue, attributing every natural disaster to this phenomenon does not provide a scientifically accurate understanding.

Explanation:

Lila has fallen victim to confirmation bias. Confirmation bias is the tendency to interpret or favor information in a way that confirms one's preexisting beliefs or values. In this case, Lila sees every storm, volcano eruption, and earthquake as evidence of global climate change.

It's important to distinguish between weather events and climate change. While extreme weather events can be influenced by global climate change, not every weather event is a direct result of climate change. Climate refers to the long-term trends in temperature, humidity, rainfall, wind patterns, and other aspects, while weather describes short-term conditions.

Indeed, climate is changing due likely to human activities increasing levels of atmospheric carbon dioxide, causing a rise in Earth's temperature, known as global warming. However, attributing every natural disaster to this phenomenon without scientific backing can skew our understanding and distract us from the critical issue at hand.

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Before applying for a job, job seekers should...

A) ask friends if the job is a good fit
B) call around to local businesses
C) discover if they have the necessary skills
D) go ahead and apply

Answers

i think its c happy to help
B) call around to local businesses

Budweiser may choose to segment its market based on heavy, moderate, and light drinkers of its alcoholic beverages. this is an example of market segmentation based on

Answers

When Budweiser chooses to segment its market based on heavy, moderate, and light drinkers of its alcoholic beverages they are doing this by segmenting them by behavioristic variables. In doing so, they are looking for user status and user rate of their beverages. 

Market segmentation involves dividing a market into distinct groups with different needs and characteristics. Budweiser opting to segment its market by drinker types showcases behavioral segmentation, enhancing marketing strategies to meet specific consumer needs.

Market segmentation is the practice of dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors.

Budweiser choosing to segment its market based on heavy, moderate, and light drinkers exemplifies behavioral segmentation, which categorizes consumers based on their behaviors toward a product or service.

By targeting these specific consumer behavior categories, Budweiser can tailor its marketing strategies to better meet the needs and preferences of each segment. This allows the company to create more effective marketing campaigns and build stronger relationships with its customers.

____________ is (are) at the center of the marketing environment.

Answers

Final answer:

The center of the marketing environment is the customer, who should be the primary focus of any marketing strategy. External factors like competition and regulation also play a part.

Explanation:

The customer is at the center of the marketing environment. The primary goal of any marketing strategy or approach should be to understand, satisfy, and retain customers. Businesses need to consider customer needs, wants, and demands when designing their products and services. The customer-focused approach ensures that the company's offerings are attractive, viable, and competitive in the marketplace. Marketers must also consider external environmental factors like competition, market trends, and legal regulations which might influence consumer behavior.

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Technology and globalization are at the center of the marketing environment, expanding the reach of businesses and increasing competition. They have driven significant shifts in how markets are defined.

The center of the marketing environment can be defined by the powerful twin factors of technology and globalization. These elements have revolutionized the marketing landscape. Technology, particularly communications technology including the internet, has expanded the reach of businesses, allowing products to be ordered from anywhere in the world. This can increase competition faced by businesses, especially local retail ones.

Moreover, the rise of “business-to-business” websites have facilitated global buying and selling, which may have a profound impact in the market for business supplies. This underscores the role of technology and globalization in shaping the modern marketing environment.

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use similar triangles EFG and IHG to find the missing distance D. These actions are examples of the President of the United States' role as ?A) foreign policy leader. B) chief of state. C) party leader. D) commander-in-chief of the armed forces. A chemical engineer has tested 56 water samples. These samples make up 25% of the total number of samples that need testing. ?? Select from the drop-down menu to correctly identify the total number of water samples that need testing. ?? There are a total of water samples to be tested. choices a. 1.4 b. 14 c. 168 d. 224 How might a victory at Gettysburg have benefited the Confederacy?It might have convinced European nations to align with the South.It might have helped the South gain control of the Mississippi River.It might have made the West more accessible to the Confederacy.It might have helped the South maintain vital ports and shipping routes. When their company downsized due to poor economic conditions, both joanne and trish were laid off. when discussing her situation with some acquaintances, joanne said, "trish lost her job because she was incompetent and lazy, but i got fired because the boss couldn't handle an assertive woman like me." this example illustrates a social psychological principle called:? Write and balance the chemical equation for the reaction between carbon monoxide, co(g), and oxygen to form carbon dioxide, co2(g). use only integers (not fractions) and be sure to include the states of matter. Consider the consequences of a badly written note to a patient. What kind of message does this send to the patient? Why is word choice so critical to pay attention to when communicating with patients in writing? How can word choice impact how a message is received? What responsibility do you have as a medical assistant in ensuring the communication is clear and written properly? really easy math problem 5pts!!! a cafeteria table has a length of 8 feet and a width of 3 feet. If 3 tables are pushed together, what is the combined area of the tables? Water is to be pumped to the top of a building that is 366 m high. If the density of water is 1.00 x 10^3 kg/m^3, what amount of pressure is needed in the water line at the base of the building to raise the water to this height? a. 1.26 x 10^6 Pa b. 3.59 x 10^6 Pa c. 5.39 x 10^6 Pa d. 2.84 x 10^6 Pa Line 1: For her this rhyme is penned whose luminous eyes,What does the word penned mean in the way it is used in line 1? a. Fenced b. Fastened or immobilized c. Written or composed d. Established Birth control pills are a popular form of contraception for women. How do birth control pills prevent pregnancy?A.by covering the cervix and blocking sperm from entering the uterusB.by blocking the Fallopian tubes and keeping the eggs from reaching the uterusC.by introducing female hormones that prevent the ovaries from releasing eggs Identify the countries that were Soviet satellite states. How many different ways can five dolls be arranged? 13 12 120 150 What causes the curved path of a projectile?? LEon made 4 liters of lemonade for the party, but it was too strong, it was 14% lemon juice. How much 8% lemonade should he add to make a mixture that is 10% lemon juice?can someone show me how to solve this using the table or bucket method? thanks What roles do polysaccharides play in living things Why is getting accurate numbers for the rate of child abuse so difficult? When the factors of a trinomial are (x - p) and (x - q) then the coefficient of the x-term in the trinomial is: A.The difference of -p and -q B.The product of -p and -q C.The sum of -p and -q D.The quotient of -p and -q Which event from seventh grade is part of the story's rising action